Privacy Policy

At Cloudbond Travels Private Limited, accessible from our website and phone concierge desk, protecting the privacy and personal data of our customers is a top priority. This Privacy Policy details the types of information collected and how we use it.

1. Information We Collect

When you contact our phone agents or use our travel booking services, we may collect personal details such as:

• Full Name, Contact Phone Number, and Email Address
• Travel preferences, destination details, check-in/check-out dates
• Billing address and payment details processed via secure PCI-compliant gateways
• Call metadata (e.g. call duration, timestamp) for quality assurance and verification

2. How We Use Your Information

We strictly use collected information to:

• Process hotel reservations and travel bookings on your behalf
• Provide customer service, phone assistance, and itinerary updates
• Comply with legal obligations and Google Ads advertiser verification guidelines
• Prevent fraudulent transactions and secure payment processing

3. Google Ads & Third-Party Analytics

We use Google Ads call tracking and conversion metrics to evaluate advertising campaign efficiency. Google Analytics and tracking tags collect non-personally identifiable statistical data (IP address, browser type, device details). We do NOT sell or lease consumer data to third-party marketers.

4. Contact Privacy Officer

For privacy inquiries or data requests, contact Cloudbond Travels Private Limited at privacy@cloudbondtravels.com or phone +1 (800) 419-7430.